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Terms & Conditions

Definitions

Listed below are the terms that will be found in these terms of carriage:

Consignment » A parcel or a group of parcels sent to a single address.
Consignee/Receiver/Recipient » The person who is receiving the consignment.
Shipping Labels » The documentation placed on the parcel.
Third Party » The order placed through Clickaparcel.com utilising the account that Clickaparcel.com has with the carrier.
Working Day » Monday to Friday from 9.00am to 5.00pm, excluding public and bank holidays.

Obligation to our customers

Clickaparcel.com will arrange collection and delivery of the consignment/s via a third party service with a major reputable carrier. Clickaparcel.com do not come into direct contact with the consignment/s but arrange the shipment through one of the carriers that we hold an account with. The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large. In addition Clickaparcel.com has the right to refuse any order/user from our system. All queries/claims must be directed through Clickaparcel.com via the support@clickaparcel.com email address, who will then contact the relevant carrier on the senders behalf. If the carrier is contacted directly, Clickaparcel.com may not be able to assist you with your query at a later date.

If your collection fails you must contact Clickaparcel.com via the support@clickaparcel.com email address, and request an alternative collection time which will be booked as soon as possible or at another convenient time.

Clickaparcel.com can only collect and deliver from/to a full street address. We cannot collect or deliver from/to a PO Box or BFPO addresses. If a consignment is collected and returned for this reason, no refund will be given. Payment is taken by our automated system at the end of your order. Tracking is available through the Track & Trace tab on our Web site. Hard copy Proof of Delivery (POD) will be charged at £3.00 per item.

Prohibited Items & Items with limited liability

Click here to check our Prohibited Items list. If any one of the items in our Prohibited Items List is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void. Please note Clickaparcel.com booking systems are automated by computer software, therefore Clickaparcel.com employees are unable to monitor what is being shipped, so it is the customers responsibility to either read the terms and conditions, or enquire directly via email to see if your parcel is acceptable.

Collection & Delivery

Via our Quote & Book system, our website takes all booking data as per the customers instructions. The customer will have a choice of various collection windows to choose from. Please note that this time slot is not guaranteed. If the collection does not happen within the time slot allocated it is the customers responsibility to inform Clickaparcel.com via email of a failed collection. We will then endeavour to rearrange another collection which is convenient to the customer.

Clickaparcel.com can only collect or deliver from/to a full street address. We cannot collect or deliver from/to a PO Box or BFPO addresses. If a consignment is collected and returned for this reason, no refund will be given. Collections & Deliveries are made on working days only. Saturday deliveries are optional at an extra cost. This option is available at point of booking. Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

Please note that all guaranteed services start once the consignment is collected. If the collection fails it is the customers responsibility to inform Clickaparcel.com. We will then re book for the next convenient time the customer is available for collection. No refund / discount will be given for failed collections.

In the event the recipient is not at the delivery address when the driver delivers, they will either leave with a neighbour or return the parcel to the depot. Some of the carriers we use may leave a calling card advising of the action that has been taken, but this is not guaranteed. Third Party Collections / Three Way Collections / Freight Forward Collections, (this is where the customer is arranging a collection from a remote address). It is the customers responsibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer may incur a surcharge of up to 100% of the original shipping charge if an attempted collection fails from a third party address.

Track & Trace will not work until the package has actually been collected by the carrier.

Customs Clearance

You are pre-paying for the postage charges of your consignment/s only. Clickaparcel.com has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. Clickaparcel.com reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on.

Surcharges

By entering the weight and dimensions of your consignment/s you are pre-paying for the postage. If the consignment/s is/are heavier or larger, the additional weight will be charged to the card or PayPal account that the order was placed on together with an administration charge of £5 + VAT. Additional charges will be confirmed in writing.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

The automated system books and charges for the delivery. If the consignment/s has to be returned then the return charge is chargeable.

You are pre-paying for the postage charges. Any Customs charges will be passed on in addition should they arise.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Delay / Damage / Loss

Any item that is listed in our Prohibited Items List will be exempt from any claim against delay, damage and loss. Please check our Prohibited Items List before booking with Clickaparcel.com

Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay.

Your consignment/s must be packed to a professional standard. Boxes/items cannot be strapped together. If you have two or more boxes/items, then you should book a seperate collection for each one. If you do strap multiple items together and part of the consignment comes loose in transit and is lost, then no claim for damage or loss can be made.

Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. Any claim will be rejected f the item is moved / repaired or if the packaging is not kept. Our Packaging Guidelines form part of these terms and conditions.

Any item travelling through our services must be able to withstand a drop of around 1 metre. Fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product. The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers. If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the senders responsibility to inform the recipient of these terms and conditions.

All claims must be brought to us via email within 10 days of receipt. Please view our FAQ section for further details on how to make a claim. Allow 2 working days for us to review all details of the claim before we contact you.

Liability & Claims

Each service comes with a limited amount of Transit cover. If you require cover on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover. Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment. As an example, if you were to have a consignment of 5 parcels and the value insured is £500 then each parcel is insured for a maximum of £100 (£500 cover divided by 5 parcels). If you wish to have each parcel insured for £500 then you must book 5 separate collections, insuring each parcel separately.

In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

If the item is not sufficiently packed, the claim will be rejected.

If the item is not correctly labelled, the claim will be rejected.

Please check our Prohibited Items List to see if you are able to make a claim. Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

All claims must be brought to us via email within 10 days of receipt. Please view our FAQ section for further details on how to make a claim. Allow 2 working days for us to review all details of the claim before we contact you.

The person placing the order is responsible for the information entered. Clickaparcel.com will not be held responsible for wrong information that is entered and no refunds will be given in this instance. You are pre-paying for the postage charges and Clickaparcel.com applies these charges on your behalf to our account with the relevant carrier. We are not liable for any customs charges that may arise.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with Clickaparcel.com.

Loss or damage under the following conditions will not be covered:

  • Act of God
  • Consequences of war
  • Insufficient packaging / Incorrect labelling
  • Prohibited contents

Clickaparcel.com will deal with the person who placed the order only. Liability is limited to the cost of sending the item only and to the Insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Privacy Policy

Clickaparcel.com respects your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law. Clickaparcel.com will only collect details about you when you place an order. This will include your name and address, your e-mail address, and various other details necessary to complete a transaction and fulfil your order. Clickaparcel.com does not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998. Clickaparcel.com will retain the details that you provide to complete a successful order with us. All customers email and postal addresses are automatically entered into a database so they may receive occasional emails from us about our services or general advice which we feel may benefit them. We may also contact you regarding products and services from other businesses within the Dilectio Ltd group of companies. Customers are free to opt out of the news services by following the instructions on the bottom of each news email or contacting us to remove their details. Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.

Credit & Debit Card Payments

Clickaparcel.com allows you to purchase services from us by credit/debit card. To ensure absolute security and privacy, we entrust credit/debit card transactions to PayPal. Your credit/debit card details will not be retained by Clickaparcel.com and Clickaparcel.com never actually sees your card details.

Security Statement

Clickaparcel.com takes security very seriously, which is why we have chosen to use online credit card processing facilities provided by PayPal. PayPal facilities are fully secure and use a range of industry standard and PayPal unique security and fraud prevention systems. Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.

Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact the Managing Director via support@clickaparcel.com

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Registered Address

Clickaparcel.com is a trading name of Dilectio Ltd whose registered office is at Centrepoint, Chapel Square, Deddington, Oxon, OX15 0SG